Privacy Policy

VAM BUILDING INSPECTIONS
Privacy Policy

Last updated: 31 July 2026
Frankston, VIC 3199
Email: daren@vambuildinginspections.com.au
Phone: 0430 527 771
Website: www.vambuildinginspections.com.au

VAM Building Inspections is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or booking an inspection or repair service with us, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or provide us with your personal information.

1. Who We Are

VAM Building Inspections (trading name of Victorian Asset Maintenance and Building Inspections) is an independent building and pest inspection business owned and operated by Daren Louison, based in Frankston, Victoria, and serving Frankston, the Mornington Peninsula and South-East Melbourne.

2. What Personal Information We Collect

2.1 Information You Provide Directly

  • Your full name
  • Phone number and email address
  • The property address and details relevant to the inspection or repair booking
  • Details you provide when requesting a quote, booking an inspection, or asking for follow-up repair or maintenance work
  • Payment and invoicing details necessary to process your booking
  • Any other information you choose to provide when contacting us or submitting a form

2.2 Information Collected Automatically

  • IP address and browser type
  • Pages visited on our website and time spent on each page
  • Referring website or search terms used to find us
  • Device type and operating system

This information is collected using cookies, Google Analytics and similar technologies. It is used in aggregate and generally does not identify you personally.

2.3 Information From Third Parties

  • Reviews submitted via Google Business Profile
  • Enquiries or messages made via our Instagram, Facebook, LinkedIn or YouTube channels
  • Referrals from real estate agents, conveyancers or mortgage brokers, where you have asked them to put us in touch with you

3. How We Collect Your Information

We collect personal information in the following ways:

  • When you complete and submit a contact, quote or booking form on our website
  • When you email or call us directly
  • When you book a building and/or pest inspection, or a ‘Find It. Fix It.’ repair quote
  • When you interact with us via Google Business Profile, Instagram, Facebook, LinkedIn or YouTube
  • When a real estate agent, conveyancer or other referral partner passes on your details at your request
  • Automatically through your use of our website via cookies and analytics tools

4. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to your enquiry or provide a quote for an inspection or repair
  • To book, carry out and follow up on your building inspection, pest inspection, or repair and maintenance work
  • To prepare and deliver your inspection report
  • To communicate with you about appointment times, findings, and any follow-up quotes
  • To process payment and maintain accurate invoicing and business records
  • To comply with our legal, insurance and regulatory obligations as a building and pest inspection business in Victoria
  • To improve our website and communications
  • To request a review, or to publish testimonials and case studies where you have consented

5. Disclosure of Your Information

We do not sell, rent or trade your personal information to third parties. We may disclose your information in the following limited circumstances:

5.1 Subcontractors and Trade Partners

Where you have asked us to quote on or carry out repair or maintenance work under the ‘Find It. Fix It.’ service, and that work requires a specialist trade we do not carry out ourselves, we may share relevant property details with a trusted subcontractor solely for the purpose of completing that work. We will not do this without letting you know.

5.2 Referral Partners

Where you have been referred to us by a real estate agent, conveyancer, mortgage broker or property manager, we may confirm your booking details with that referrer where you have consented to this, or where it is reasonably necessary to coordinate access to the property (for example, arranging access with an agent for a pre-purchase inspection).

5.3 Government and Regulatory Bodies

We may be required to disclose information to regulatory bodies, insurers, or government agencies where required by law, regulation, or in connection with a professional indemnity or public liability claim.

5.4 Required by Law

We may disclose your information if required to do so by law, court order or regulatory authority.

5.5 Business Sale or Transfer

In the event VAM Building Inspections is sold or transferred to a new owner, client information may be transferred as part of that sale, subject to the new owner continuing to handle it in accordance with this policy or an equivalent privacy policy, and applicable law.

6. Cookies and Website Analytics

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site.

We use Google Analytics to collect non-personally identifiable information about website usage, including pages visited, time on site and general geographic location. This data is used to improve our website content and user experience.

You can disable cookies through your browser settings, however this may affect some functionality of the website. By continuing to use our website with cookies enabled, you consent to our use of cookies as described in this policy.

7. Google Services

Our website integrates with several Google services, including:

  • Google Analytics — for website usage statistics
  • Google Maps — for displaying our service area
  • Google Business Profile — for displaying reviews and business information

Use of these Google services is subject to Google’s own Privacy Policy, available at privacy.google.com. We encourage you to review Google’s policy if you have concerns about how Google handles data.

8. Photos and Client Images

We may take photographs and videos on-site during inspections and repair work — including of the property, findings, and Daren at work — for use on the Website, social media (Instagram, Facebook, YouTube, LinkedIn) and marketing material.

We do not publish images that identify a property’s address, or images of you or your family, without your consent. If you do not wish for photos from your job to be published, please advise us in writing at any time and we will make reasonable efforts to accommodate your request.

9. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. These measures include:

  • Secure digital storage of client, booking and report records
  • Password protection and access controls on digital systems
  • Use of reputable third-party platforms for website hosting, booking forms and payment processing
  • SSL encryption on our website (https://)

While we take reasonable precautions, no data transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to us online.

10. How Long We Retain Your Information

We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. In particular:

  • Inspection reports and job records — retained for a minimum period consistent with our professional indemnity insurance requirements, typically at least 7 years
  • Financial and invoicing records — retained for a minimum of 7 years as required by the Australian Taxation Office
  • Website analytics data — retained in accordance with Google Analytics data retention settings
  • Enquiry records — retained for a reasonable period to assist with follow-up contact

11. Access and Correction of Your Information

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any inaccurate, incomplete or out-of-date information

To make an access or correction request, please contact us using the details at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth).

In some circumstances we may be unable to provide access — for example, where doing so would unreasonably impact the privacy of another person, or where records must be retained for insurance or legal reasons. If we decline your request, we will explain the reason.

12. Complaints

If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, please contact us in the first instance using the details below. We take privacy complaints seriously and will investigate your concern and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Post: GPO Box 5218, Sydney NSW 2001

13. Children’s Privacy

Our services are directed at adults engaging building and pest inspection or repair services. We do not knowingly collect personal information from children. Where a child may appear incidentally in on-site photography (for example, in the background of a family home), we will not publish identifying images without a parent or guardian’s consent.

If you believe we have inadvertently collected information from a child without appropriate consent, please contact us and we will promptly address the matter.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The updated policy will be published on our website with a revised ‘Last updated’ date. We encourage you to review this policy periodically.

Continued use of our website after changes are published constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy, please contact us:

  • Business: VAM Building Inspections (Victorian Asset Maintenance and Building Inspections)
  • Address: Frankston, VIC 3199
  • Email: daren@vambuildinginspections.com.au
  • Phone: 0430 627 771
  • Website: www.vambuildinginspections.com.au

This Privacy Policy was last updated on 31 July 2026 and applies to all personal information collected by VAM Building Inspections.